Salesforce AI-Powered Solutions

Damco’s Salesforce AI Services

We run the whole gamut of Salesforce AI services designed to maximize the value of your investments.

Salesforce AI Consulting

We conduct a thorough analysis of your existing Salesforce infrastructure as well as your business goals to identify use cases where AI integration will deliver the most value.

Salesforce AI Implementation

The AI solution is rolled out into production once it has been rigorously tested and optimized for your Salesforce environment while ensuring minimal disruption to your operations.

Salesforce AI Integration

We integrate the AI solution with your existing Salesforce products as well as third-party systems, enabling seamless flow of information across the organization.

Salesforce AI Customization

Our experts set up and customize the AI solution, aligning it with the unique requirements of your sales, marketing, support, operations, and other departments.

Salesforce AI Support and Maintenance

Post-implementation, we provide round-the-clock support to make sure the AI solution delivers peak performance and works without glitches.

Salesforce AI Training

Damco’s Salesforce-certified developers conduct comprehensive training sessions for your teams, guiding them on how to use AI tools effectively to maximize productivity and ROI.

Drive Growth Across Every Aspect of Your Business with Salesforce AI

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Our Salesforce Platform Expertise

We seamlessly implement AI capabilities into different Salesforce AI products, enabling businesses to enhance every aspect of their operations.

Salesforce Agentforce

Deploy autonomous AI agents capable of executing tasks using real-time CRM data and advanced AI capabilities, allowing your teams to focus on more complex, strategic initiatives.

Salesforce Einstein

Tap into the power of Salesforce Einstein to drive productivity and personalization, enable data-driven decision-making, and predict trends and patterns with precision.

Salesforce Sales Cloud AI

Leverage the capabilities of AI to identify high-value prospects, gain insights into customer interactions, and automate workflows, closing deals quickly and cost-effectively.

Salesforce Marketing Cloud AI

Elevate your marketing strategy by creating highly targeted campaigns, optimizing customer journeys, and reaching the right user at the right time.

Salesforce Service Cloud AI

Deploy AI-powered chatbots to address common queries, guide customers to the right resources, and reduce turnaround time, improving customer satisfaction levels.

Salesforce Commerce Cloud AI

Boost your ecommerce business through personalized product recommendations, smart shopping assistants, and insights into customer browsing and purchasing behavior.

Salesforce Experience Cloud AI

Build a cohesive ecosystem connecting your customers, partners, and employees to enable seamless data sharing, streamline key processes, and win more deals.

Explore the Countless Benefits of AI in Salesforce

Forge a path to unhindered business growth through smart insights and intelligent automation.

Enhanced Business Intelligence

Transform data into actionable insights to make informed decisions, optimize resource allocation, and refine marketing strategies, driving efficiency and revenue growth.

Improved Operational Efficiency

Reduce the time and resources spent on cumbersome or mundane tasks by automating workflows, unifying your business systems, and leveraging insights.

Better Customer Experience

Elevate customer experiences by offering personalized recommendations, anticipating customer needs and preferences, and delivering targeted messaging.

Agile Decision-Making

Make quicker, data-driven decisions to respond swiftly to marketplace trends, tap into new opportunities, and acquire a competitive advantage.

Improved Workforce Experience

Cultivate an engaged, productive workforce by automating repetitive tasks and providing personalized recommendations to empower your employees.

Continuous Improvement

Enable continuous improvement by identifying optimization opportunities, implementing data-driven changes, and adaptively refining processes over time.

Address Business Use Cases Effectively with Salesforce Artificial Intelligence

Supercharge sales, marketing, customer service, and operations by intelligently applying Salesforce’s AI capabilities across different facets.

Chatbots Simplify customer interactions by allowing chatbots to handle routine inquiries and guide users to the right resources. Integrated with Salesforce, these bots provide personalized, context-driven responses, enhancing the overall customer experience.
Lead Scoring Analyze a wealth of prospect data to identify the most promising leads. Salesforce AI equips your teams with actionable insights, so they focus their efforts on the right opportunities, maximizing your sales ROI.
Workflow Automation Streamline your sales workflows, automate repetitive tasks, and free up your team to concentrate on high-impact activities. Integrate intelligent automation to log calls, schedule follow-ups, and route leads—all with minimal human intervention.
Product Recommendation Salesforce AI analyzes data on historical purchases, buying behavior, and interests to suggest products or services most likely to resonate with any customer. This drives cross-sell and upsell opportunities, boosting sales potential.
Survey Feedback Employ the capabilities of AI to process survey responses at scale, understand customer sentiments, and generate actionable recommendations to guide your strategic decisions—streamlining what was once a time-consuming endeavor.
Campaign Management Refine your marketing campaigns with real-time insights and intelligent automation. AI helps teams target the right audiences, personalize messaging, and optimize channel performance, ensuring their marketing efforts yield maximum impact.
Sales Forecasting Empower your teams with the insights they need to make data-driven decisions and achieve sales objectives. AI processes troves of customer data to spot key trends, unearth hidden opportunities, and generate predictions to guide your strategic planning.
Content Generation Generate high-quality content that aligns with your brand’s unique voice. Salesforce AI uses business-specific data to create content for websites, social media, emails, and marketing collaterals, allowing your teams to focus on more strategic aspects.
Customer Issue Resolution Utilize generative AI to swiftly resolve customer issues. Create tailored solutions, step-by-step guides, and knowledge bases to address concerns effectively, keeping your customers satisfied.

Success Story

The client, a renowned telecommunications company, was looking for ways to scale customer support amid rapid business growth and a surge in user queries. Salesforce experts at Damco transformed their customer service operations through the strategic integration of Einstein GPT with their existing Service Cloud. The integration reduced average response time by 36% and improved first-call resolution rates by nearly 25%. It also led to a massive 30% jump in customer retention.

Success Story

The client, a government-owned platform, was experiencing challenges with their outdated data management practices that led to manual data handling and inefficient investor management. Damco’s Salesforce experts collaborated with them to implement a tailored Salesforce Professional Edition that helped automate key processes. They also deployed Einstein Activity Capture to enable the tracking of the entire investor journey. The solution offered real-time insights into investor data, resulting in seamless investor management as well as improved team productivity.

Why Damco?

Salesforce Crest (Gold) Partner

We Are a Crest (Gold) Consulting Partner of Salesforce with core competencies offering a broad array of services through a global delivery model.

We Understand Customer Relationship Management

We have been delivering comprehensive, responsive on-premise and cloud CRM application support, managed services, and consulting for around 20 years. Our longstanding proficiency with the most popular commercial CRM software technologies translates well into the Salesforce landscape which includes consulting services and product customization portfolio spanned across Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, Pardot, Field Service Lightning, Einstein Analytics, and MuleSoft.

We understand Your Industry

We have strong expertise in driving digital transition through Salesforce services across 15+ industries including Insurance, Financial Services including Fintech, Retail, Manufacturing, Real Estate, Non-Profit, Professional Services, Healthcare, Logistics, Education, Technology Services and more.

Our Services Are Proven and Trusted

Our industry standards and deep expertise have earned us the trust and loyalty of more than 80 organizations globally exclusively within our Salesforce Practice. We have built a reputation as a trusted partner that helps customers maintain, secure, and expand stable systems through periods of organizational growth, course correction, or turbulence.

But We Are More Than Just Salesforce Experts

We understand how CRM should fit into your enterprise-wide strategic roadmap, and our practice combines deep Salesforce expertise with extensive business and process acumen. Apart from resolving system issues and recommending solutions, we co-create accelerators to achieve business objectives in ways that Salesforce-only service firms cannot match.