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Make Your AI Agents Work for You

Avail Proactive, Autonomous Support for Your Business Needs with Salesforce Agentforce Agents

Leverage Salesforce Agentforce to create your own autonomous AI Agents for your specific use case. These Agents, equipped with Salesforce’s CRM data and Einstein Trust Layer, seamlessly execute predefined tasks independently while your team is busy handling more important tasks that require genuine human intervention.

Skip the complexities of DIY AI with Damco’s range of Salesforce Agentforce services including consulting, development, managing, and training to unlock the full potential of Agentforce Agents. Agentforce is already integrated into the Salesforce platform and does not require any complex data integration and custom automation.

Set up and manage AI Agents using natural language, accelerating productivity and delivering smarter, faster results, thanks to the new Agent Builder.

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360° Agentforce Services Tailored to Fulfill Your Specific Needs

Our Agentforce services empower you to deploy Agentforce and showcase its value in the most important use cases.

 

AI Consulting and Advisory

Assess the need for an Agentforce Agent, develop a strategic roadmap for AI adoption, implement AI solutions into existing systems, and optimize Agents for peak performance. Ensure precise alignment of AI solutions with existing Salesforce data and workflows for optimal results.

 

Agentforce Implementation and Customization

Deploy Salesforce’s autonomous AI Agents to boost customer service, sales, and marketing operations. Set up and customize Agents using low-code tools and integrate them with existing Salesforce data and workflows. Leverage the Agent Builder to define tasks and actions.

 

Agentforce Managed Support Services

Hire a specialized team to oversee the day-to-day management and optimization of your Agentforce Agents. Monitor the performance of Agents, troubleshoot issues, and enhance its functionality with regular updates with Damco’s Managed Support Services team by your side.

Let’s discuss your unique Agentforce use cases and explore how Damco can assist you in achieving them.

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Build Agents Specific to Your Business Use Cases

Boost the value of your autonomous Agents with Damco’s expertise in building Salesforce Agentforce Agents for every business use case.

  • Service Agent: Seamlessly interact with customers across multiple channels, delivering tailored solutions based on CRM insights. Swiftly and accurately resolve cases, leveraging trusted data for every response. Set up your Service Agent in minutes with prebuilt templates, or quickly customize using low-code options. Establish clear security protocols and define seamless escalation points for human employees.
  • Sales Development Representative (SDR) Agent: Autonomously address product inquiries, manage tasks, and schedule meetings for sales representatives. Provide precise responses based on your business data. Control the frequency, channels, and timing of engagements before seamlessly transitioning to sellers for handoff. The Agent can interact with leads on their preferred channels, such as SMS or WhatsApp, in any language.
  • Sales Coach: Hone your pitching, objection handling, and negotiation skills through realistic role-plays tailored to each deal. Receive consistent feedback on seller strengths, improvement areas, and actionable steps to advance deals, all based on CRM data. Easily assess ROI by analyzing win/loss rates of deals.
  • Personal Shopping Agent: Boost the shopping experience with a personal assistant. Enable personalized interactions on your ecommerce website or through popular messaging apps like WhatsApp. Assist shoppers in finding products and making purchases quickly by guiding their searches and offering tailored product recommendations.
  • Campaign Agent: Accelerate your campaign creation with Agentforce Campaigns. Marketers can streamline their workflow with a reliable Agent to generate campaign briefs, target audience segments and design customer journeys. The Agent continuously monitors performance against KPIs and proactively suggests improvements.
Why Damco?

Salesforce Crest (Gold) Partner

We Are a Crest (Gold) Consulting Partner of Salesforce with core competencies offering a broad array of services through a global delivery model.

We Understand Customer Relationship Management

We have been delivering comprehensive, responsive on-premise and cloud CRM application support, managed services, and consulting for around 20 years. Our longstanding proficiency with the most popular commercial CRM software technologies translates well into the Salesforce landscape which includes consulting services and product customization portfolio spanned across Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, Pardot, Field Service Lightning, Einstein Analytics, and MuleSoft.

We understand Your Industry

We have strong expertise in driving digital transition through Salesforce services across 15+ industries including Insurance, Financial Services including Fintech, Retail, Manufacturing, Real Estate, Non-Profit, Professional Services, Healthcare, Logistics, Education, Technology Services and more.

Our Services Are Proven and Trusted

Our industry standards and deep expertise have earned us the trust and loyalty of more than 80 organizations globally exclusively within our Salesforce Practice. We have built a reputation as a trusted partner that helps customers maintain, secure, and expand stable systems through periods of organizational growth, course correction, or turbulence.

But We Are More Than Just Salesforce Experts

We understand how CRM should fit into your enterprise-wide strategic roadmap, and our practice combines deep Salesforce expertise with extensive business and process acumen. Apart from resolving system issues and recommending solutions, we co-create accelerators to achieve business objectives in ways that Salesforce-only service firms cannot match.

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Frequently Asked Questions

Salesforce Agentforce is a platform that enables businesses to create AI-driven Agents for customer service, sales, and marketing. These Agents operate autonomously, providing 24/7 support and handling tasks efficiently. Agentforce is an AI offering built on Salesforce, and hence, integrates with all the clouds.

Salesforce Agentforce enhances team productivity and service quality by automating routine tasks, providing real-time data access, and enabling scalability. This allows humans to focus on more complex issues that require human intervention, thereby improving efficiency and customer satisfaction.

Salesforce Agentforce benefits industries like ecommerce, finance, telecommunications, retail, healthcare, and travel by automating customer service, managing inquiries, and improving overall service quality.

The implementation time for Salesforce Agentforce depends on the complexity of your business processes and the customization required. While basic Agents can be set up in minutes using pre-built topics and actions, more complex integrations and customizations may take a few weeks to complete. Agentforce is designed for rapid deployment, ensuring businesses can quickly benefit from its capabilities.

Our Salesforce Agentforce experts help you build, customize, and manage your AI Agents based on your needs. This leads to enhanced efficiency by automating routine tasks, improving productivity, and boosting service quality. Additionally, you benefit from our regular support and updates, ensuring your AI Agents remain optimized and effective, ultimately delivering a quick ROI.