Established in 2012, the client is a Cleveland-based software company that specializes in building wayfinding solutions that help healthcare businesses turn their physical venues into intelligent spaces. They deliver innovative, hardware-agnostic technology solutions that simplify indoor navigation, enhance visitor experiences, optimize staff efficiency, and drive additional revenue.
Healthcare providers, including hospitals and medical centers, often grapple with efficiently guiding patients, visitors, and staff through complex building layouts and ever-changing conditions. While most premises have static signage in place, ongoing renovations and changes make the information on signage out-of-date. Recognizing this challenge, the client aimed to develop a comprehensive wayfinding platform that could seamlessly integrate with their customers’ existing infrastructure. The primary objective was to create a user-friendly and intuitive solution accessible across multiple touchpoints, including digital displays, web browsers, and mobile devices.
challenges
Sub-par navigation experience for patients and visitors due to intricate layouts and interconnected buildings
Static signage often rendered unusable and obsolete due to ongoing changes
Pressing need for a comprehensive wayfinding solution to address these shortcomings
Development of an End-to-End Indoor Wayfinding Platform for Hospitals and Medical Centers
Requirement Assessment
Damco collaborated closely with the client to conduct a detailed requirement assessment and finalize product design. Our team gained a thorough understanding of various challenges through regular conversations with key stakeholders.
Development of a Comprehensive Wayfinding Platform
Damco designed and developed a high-performing indoor wayfinding platform that provides visitors and employees with step-by-step directions to various departments, labs, and patient rooms through blue dot positioning, animated walking routes, and turn-by-turn prompts. Users can receive real-time updates on crowded routes, closures, or delays, enabling them to optimize their journeys.
Multi-Platform Compatibility
The solution offers multi-channel accessibility across digital signages, web browsers, and mobile devices. It also supports features like hybrid indoor positioning using geomagnetic technology, Wi-Fi, and Bluetooth for an exceptional user experience.
ADA-Compliance
The solution is ADA-compliant; its features like color contrast adjustments and keyboard navigation support are designed for users with special needs.
Improved customer satisfaction scores, enhanced workforce productivity, and superior user experience
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