Enabling Business Outcomes with ‘Right-site’ IT Outsourcing: How Damco’s Global Delivery Model Works

Despite all the concerns around globalization beating a retreat in recent years amid a rising wave of protectionism in several countries worldwide, IT outsourcing remains hale and hearty. Almost 70% of enterprises intend to outsource more of their IT, with 83% of vendors anticipating a rise in business volumes, the Global Sourcing Association’s “Outsourcing in 2020” report reveals. And, a joint study published in 2018 by KPMG and IT advisory HFS Research forecasts the size of the global IT services market will expand from $709bn in 2017 to $854bn in 2022.

There are two primary drivers of this surge in global outsourcing, according to the biennial Deloitte Global Outsourcing Survey released last year. First, companies are looking to leverage outsourcing for implementing disruptive solutions that can strengthen their competitive advantage–specifically by overhauling operating models, and boosting efficiency and agility. Second, many enterprises want to adopt innovative technologies such as robotic process automation (RPA) and cloud for enhancing their scalability, time-to-market (TTM) and productivity.

Other key factors behind the rise in IT outsourcing include organizations’ desire to improve the customer experience, migrate from legacy to everything-as-a-service (XaaS) IT models, and reduce costs.

Damco’s strategic GDM

As the expectations of IT buyers change rapidly in the digital age, we, at Damco, have revamped our strategic Global Delivery Model (GDM) to align ourselves with our clients’ requirements. Our differentiated “right-site” GDM for outsourced product development is designed to ensure seamless, cost-effective, agile provisioning of high-quality, innovative IT products and services from multiple locations.

Adhering to the “local consulting, global delivery” philosophy, we offer an array of execution options–onsite, offsite, offshore and multi-shore–based on the project’s geographical location, and client budgets and preferences. Damo’s pool of over 1,600 software professionals, operating at multiple locations worldwide, have rich experience in creating next-generation enterprise solutions spanning application development, product development, cloud, mobile, business intelligence and software testing.

Our experienced team of project managers, business analysts and consultants, solution architects, technology leads and lead sales point of contact (PoC) work in tandem to understand the client’s existing tech environment. They also gather the business and tech requirements from all relevant stakeholders at the customer’s end, in order to ensure the optimal solution development framework is designed.

Damco has institutionalized well-defined, mature, scalable and standardized delivery processes for distributed project management and effective internal and external communication, with a view to delivering repeatable, high-quality solutions on time. For instance, a robust workflow for information sharing makes sure the client’s needs are passed on pre-sales to sales, and then to delivery, without any knowledge dilution.

Having delivered complex, mission-critical projects worldwide for enterprises across industries over the years, we have gained various practice maturity certifications including CMMI Level 3, ISO 27001 and ISO 9001. Damco’s best-in-class project governance mechanisms and tools help our clients gain on-demand, granular visibility into the engagement.

Finally, we offer uninterrupted, round-the-clock support services, throughout the year, via our global teams, irrespective of where you are located, in order to ensure your business runs smoothly.

Conclusion

Damco has always, and continues to, think and act as a partner of enterprises that are today pursuing digital transformation to sustain relevance in a rapidly changing marketplace. As business dynamics, regulations and technologies evolve, we will continue to refine and revamp our Global Delivery Model to proactively solve our customers’ problems. And, we remain focused on enabling tangible business outcomes rather than merely offering deliverables and cost arbitrage.